Are you looking to
integrate the best live chat plugins in WordPress website?
A successful website
always seeks to optimize their customer experience. Today with the increase in
the number of savvy customers, every one of them expects features that can ease
their buying process. Including Live chat plugin in WordPress website can surely
help you in fulfilling your customer and site visitor desire.
Selecting the right
live chat plugin can assist you in delivering all the key information about
your website. Not only that but your customer can easily get in touch with your
agent to get in-depth detail about your product and services.
If you don’t want to
end up selecting and paying for the wrong WordPress chat plugin then read this
article carefully and consider every tip and feature before integrating and
activating the best live chat plugin in WordPress website.
If you look at the
above stats then you may realize how selecting the best live chat plugin can
help you in offering satisfactory buying experience to customers. 73% of the
customer believes that Live chat is the most convenient way to get their query
resolved immediately and offers the most satisfactory results.
Therefore In this
article, we are going to highlight some popular and effective WordPress chat
plugins that will help you in optimizing your performance. We have also
discussed Why you should use the best live chat plugin for your WordPress
website and how you can identify an effective chat plugin in WordPress.
If you are looking to
know the best woocommerce plugin for your online store then check our blog on 20
Best WooCommerce Plugins (2020) Every Ecommerce Website Should Use
Table of content:
- Why use the best live chat plugin for your WordPress website?
- How to identify the best chat plugin in WordPress?
- Top 8 live chat plugin for WordPress
- LiveChat
- Olark
- SendinBlue
- Tidio Live Chat
- Zendesk Chat
- Intercom
- Smartsupp
- Pure Chat
- WP-Chatbot
- WP Live Chat Support
- iFlyChat
- Join.chat
- Conclusion
- Frequently Asked Questions
Why use the best live chat plugin for your WordPress website?
According to Kayako,
79% of the business sales, revenue, and customer loyalty increased after
implementing live chat support on their WordPress website. Moxie software
stated that 72% of the customers feel satisfied with proper customer support
but adding live chat into the website increases the satisfaction level to 92%.
The above two stats
might have cleared your doubt on why you need a live chat plugin on your
WordPress website. Today every customer
knows that talking to a customer care executive is a time taking process and
will take a minimum of 5 to 10 minutes in connecting. No one wants to wait for
a long time. 79% of the customer feels that they get their question/query
answered immediately in their live chat.
That’s why every
customer prefers to use live chat to solve their issues and problems. Proper
live chat support will surely help your customer in making their buying
decisions. There are lots of advantage of adding live chat support like
- It will help youtube reduce the abandonment rate
- Boost your website sales
- Increase your website traffic and conversion rate
But selecting the
wrong live chat plugin can have the opposite impact on your revenue and sales.
Poor live chat support can create a bad impression of your website and
business. That’s why it is important to identify affordable live chat support
plugins that offer a user-friendly interface, easy access to the user, and
various features that can help you in improving your overall website
performance.
Before moving ahead we
will help you with tips on how to identify the best live chat plugin for
WordPress.
How to identify the best chat plugin in WordPress?
With the increase in
the use of WordPress chat plugins, many companies are creating and launching
various WordPress chat plugins for different purposes. Due to that many new
beginners are getting confused in selecting the best live chat plugin for their
website. Mainly the physical shop owner looking to start an online business. To
be successful in your industry it is important for you to identify and
integrate the best chat plugin in WordPress and woocommerce website.
1. Identify your goal
Before selecting any
chat plugin in WordPress we recommend you identify your goal. Every website has
different goals. Some websites use live chat to boost their sales. whereas some
use it to generate new leads, increase customer loyalty, and more. So before
selecting a WordPress chat plugin to identify your primary purpose to make your
selection process more effective.
2. Determine the features you need for your website
Almost every WordPress
chat plugin offers different features to its user. Once you are aware of the feature you need
for your website then you can identify the WordPress chat plugin depending on
the features offered by them.
For example, if you
need a WordPress chat plugin that helps you in optimizing your overall
experience including analytics, live chat, bot assistance, and more then you
should select a premium chat plugin that offers the same feature you need.
Whereas if you need the live chat plugin in WordPress to assist your customer
then a free WordPress chat plugin can be
the best choice. Therefore, before
buying a WordPress chat plugin identify and determine your needs depending on
what you make your selection. Read more
on
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